Contact us
Get in touch with Australia Go eVisa
Need help with your application? Our Customer Service team is here to answer your questions
First, have you checked if the information you need is on our site? Some useful pages:
If you cannot find what you’re looking for, take a look at some of the most common application questions:
How can I check the status of my visa application?
We send all updates to the email address you provided in the application. If you cannot find a confirmation email, please check your Spam or Junk folder.
I made a mistake on my application, what should I do?
If you have submitted your application and realised it has incorrect information, please contact us immediately using the form at the bottom of this page.
Can you help me complete the application form?
If you’re having trouble filling in your visa application, please first check the visa application page for details on how to apply. If you’re still unsure, get in touch by using the contact form.
Contact our team of visa experts
If you still have questions about our services or visa application process, please feel free to contact us. We can also help you out with an existing application.
We pride ourselves on the quality of our customer service. We’ll make sure you leave feeling fully informed and confident that everything is in order.
We also tailor our responses to your needs. Our team speaks a number of languages, including German, Italian, Russian, and Spanish, to ensure you get the best service possible.
We’re available 24/7. Simply complete the form, and we’ll get in touch within 72 hours.